Frontier Visions will not be held responsible for items that are lost (unless it is determined that an error on an address label was made in our shipping department) or damaged by the United States Postal Service or International Postal Services. Orders shipped are not covered by insurance except for International Priority Mail (Flat Rate Box only) for which limited indemnity is provided at no extra charge and tracking is provided to major US destinations. Domestic Priority Flat Rate does not include insurance. All domestic orders will have confirmation and tracking included in shipping and handling charges after February 1, 2009.NO RETURNS, PLEASE. Thank you.